Soft sweater with Angora wool

Mercurio's Return and Refund Policy

Welcome to Mercurio's Returns and Refunds section. Your satisfaction is our priority. Here you'll find all the information you need to return or request a refund.

1. Return Period

• You can return purchased products within 14 days from the delivery date.

2. Return Conditions

• Items must be returned in original, unused condition with all tags and original packaging.

3. Return Process

• To begin the return process, please contact us at [ mercuriosabbigliamento@gmail.com ] providing your order number and reasons for the return.
• You will receive detailed instructions on how to proceed with the return shipment.

4. Refund

• Once we have received and inspected the returned product, we will process the refund if it complies with our conditions.
• Refunds will be processed using the same payment method used for the original order (or, in the case of cash on delivery, credited to a bank account) within a specified number of working days.

5. Shipping Costs

• Return shipping costs are the responsibility of the customer, except in the case of defective products or errors in our shipping process.

6. Damaged or Incorrect Items

• If you receive an item that is damaged or different from what you ordered, please contact us immediately for assistance.

7. Questions?

• For questions or clarifications, do not hesitate to contact us at [ mercuriosabbigliamento@gmail.com ] or by cell phone at 351-3402525.

Thank you for choosing Mercurio's. We are committed to providing you with an exceptional shopping experience.